Returns Policy

At Direct Deals Australia, we understand that sometimes a product may not meet your expectations or needs. That's why we offer a hassle-free returns policy, allowing you to shop with confidence.

If for any reason you are not completely satisfied with your purchase, you have 30 days from the date of delivery to return the item for a refund or exchange. Please note that the item must be in its original condition and packaging, with all accessories and documentation included.

To initiate a return, simply contact our customer service team within the 30-day period. They will provide you with a return authorisation number and guide you through the process. Please ensure that the item is securely packaged to prevent any damage during transit.

Once we receive the returned item, our team will inspect it to ensure that it meets the necessary criteria for a refund or exchange. If everything is in order, we will process your refund or exchange within 5 business days.

Please note that certain items may be subject to additional return restrictions due to hygiene or safety reasons. These items include but are not limited to personal care products, intimate apparel, and perishable goods. If you have any questions about the eligibility of a specific item for return, please contact our customer service team for clarification.

It is important to note that return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item. In such cases, we will provide a prepaid shipping label for your convenience.

For any further inquiries or assistance regarding our returns policy, please do not hesitate to contact our dedicated customer service team. We are here to ensure your satisfaction and provide you with a seamless shopping experience.